Accounts 
Click to enroll in Visa eZCardInfo
Guide to Visa eZCardInfo
New User Enrollment Page
The Visa eZCardInfo Online Services enrollment process will use the following information to authenticate your identity. (When entering numbers do not use spaces, dashes or parentheses.)
- Account number
- Name as it appears on card
- Telephone number, with the area code
- Social Security Number
- Mother's maiden name
- Card Verification Number (The last three digits of the number printed on the back of the credit card in the authorized signature strip.)
You will be directed to choose an alphanumeric password that is 8-20 characters long. You will use this password, along with your user name, to log into VisaCardInfo in the future.
Account Summary
The Account Summary page gives a snapshot of your account as of the date and time it is displayed. Looking at this one screen, you can see:
- Account balance
- Available credit
- Payment due date
- Credit limit
- Amount and date of last payment
- Minimum payment due
A detailed list of all transactions since the last statement is also available.
Statements
You have access to the past six months of account statements. Another statement will be added each month until a total of 18 months of history can be displayed. You can select the statement you want to review from the list of closing dates in the previous statements summaries drop down menu.
You can download transaction information from this page to use with your money management software. Downloaded files include transaction information, merchant addresses, memos, and category information.
You can also view transaction detail from the Statements page by clicking on individual transactions. From the transaction detail screen, you can assign expense categories and add memos to transactions. The memo feature is a handy feature for record keeping.
Bill Payment
You can securely pay you credit card bill from the Bill Payment page of Visa eZCardInfo. You will need the account number and routing numbers of valid savings or checking account, the name on the account, and the payment amount. Payment transactions entered online by 3:00 p.m. Eastern Time will be processed each business day, and will reflect on the your account the next business day.
Cardholder Profile
You can change your e-mail address or password from the Cardholder Profile page.
If you do not wish to access your account via VisaCardInfo, you can also disable access from this page by clicking on the disable online access link.
Find Transactions
Finding specific expenses is a breeze with the Find Transactions page. You can search card account information using any of the following criteria:
- Transaction type
- Merchant name
- Expense category
- Transaction memo
- Transaction amount
- Date posted since
Once a search is completed, you can save the search criteria so they do not have to reenter the criteria.
Reports
You can track card expenses by creating, viewing and printing reports from the Reports page. You can also view the ten merchants you've spent the most with, or the ten most expensive purchases charged to your card. Reports can be viewed in table or chart format.
Once you generate a report in Visa eZCardInfo it can be saved for later viewing. When you run the report again it will be run against the state of the account at that time.
Set Alerts
The Set Alerts page allows you to manage you account by having VisaCardInfo monitor for specific events. You can set up as many alerts as you want and Visa eZCardInfo will send you a notification via e-mail when the event occurs. Alerts can be set for any of the following account events:
- The credit limit is reached or exceeded
- A new statement is available
- Balance is within a certain amount of credit limit
- Balance exceeds or drops below a certain amount
- A payment, credit, or return posts to your account
- A posted item exceeds a certain amount
You may also select Send an alert on this date, to have Visa eZCardInfo e-mail you to remind you of any date or occasion.
After you submit an alert it is added to the Alerts you've saved list. After an event occurs and notification has been sent, the alert is deactivated, but not removed from the list of saved alerts. Alerts that have been sent are listed along with the date on which the event occurred. You can reset alerts by clicking reset to the right of the alert description. The site will then send you an e-mail notification when the event occurs again. You can delete alerts when they are no longer needed.
Frequently Asked Questions
Is the site secure?
The Visa eZCardInfo site is protected by Secure Socket Layer (SSL) technology that is a standard method of protecting data on the Internet.
What browsers can access the site?
VisaCardInfo supports the major browsers running on the most-widely used operating systems available to personal computer users. These include Microsoft Internet Explorer versions 4.0 or higher, Netscape Navigator/ Communicator versions 4.0 or higher, and AOL Online Software for Windows, Version 4.0 or higher.
Browsers must be running on Windows 95, 98 or NT, or Mac platforms (Mac users must be running Internet Explorer 4.0 or later). If you are using a modem to connect to the Internet, it must run with a baud rate of at least 28,800 (28.8KB).
How often is the online credit card information updated?
Most information is updated soon after nightly batch processing. However, some information, such as account status, available credit, and credit limit, is updated real time. The "as of" date is displayed in the information window with the data presented.
What information is required to enroll?
Your account number, social security number, CVV2 number (The last three digits of the number printed in the authorized signature strip on the back of the credit card.) and two or more of the following; their name as it appears on card, phone number, ZIP code and mother's maiden name.
Can I make payments to credit card accounts online?
Yes. By clicking the 'Pay Bill Online' link to submit your payment information, you can pay your credit card bill online.
Is it possible to dispute transactions on the site?
Yes. To dispute a transaction online, click the Dispute this Transaction link to display an information page. You will then be linked to the Dispute Transaction Form. Print the form, sign and mail it to the Customer Service address shown on the page.
Can accounts with foreign addresses access the site?
Yes, accounts with foreign addresses can access Visa eZCardInfo.
What happens if enrollment fails?
After three (3) failed enrollment attempts, an error message and a customer service phone number is displayed. Further enrollment attempts will be disallowed, until you are authenticated over the phone. A customer service representative can assist you with enrolling and identifying why you were unable to enroll. If you do not have enough information for authentication, the customer service representative will refer you to the credit union so that your information can be updated.
What happens if I forget my password or get locked out of the site?
If you enter an invalid user name or password, an error message is displayed with a link allowing you to try again. If you fail to log in three successive times, your account is locked and you must call the customer service phone number. The customer service representative can unlock the user name and reset a your password if necessary.
How can I opt out of this program?
After enrolling, you can click on the Cardholder Profile menu option and then click on the 'Disable online access' link.
"Disenrollment " will allow you to disable access to your account. Once "disenrollment" is activated, the current session is immediately terminated and all saved settings and searches will be disabled. You can also call a customer service representative to disable access. In both cases, the account will be blocked from anyone having access to the information. If you decide that they want to enroll again at a later date, they would have to contact a customer service representative to remove the block. You would then be able to enroll again using the web site.
Is it possible to activate a credit card online?
No. You will still need to call the toll-free-number printed on the sticker to activate a new card.
