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Our Member Service team is available to answer any questions you may have.
ALERT
The credit union will never ask you for any Online/Mobile Banking information. If you receive a call from someone claiming to be with the credit union asking for any sensitive information, do not provide the requested information. Hang up and contact the credit union at (209) 549-8500 or (559) 225-7228.
Our Member Service team is available to answer any questions you may have.
| Call Us | Hours (PST) | Phone Numbers |
|---|---|---|
| Member Service | M – F: 8:00am - 6:00pm Sat: 9:00am - 1:00pm |
(209) 549-8500 or (559) 225-7228 (877) 549-4567 Toll-Free |
| Valleyline | 24-Hour Automated Phone Line | (209) 524-5132 (800) 266-8328 Toll-Free |
|
Debit Card Activation |
24-Hours | (866) 762-0558 |
| Lost or Stolen ATM/Debit Card | 24-Hours |
During Normal Business Hours |
|
Visa® Credit Card Support Visa®Lost or Stolen |
24-Hours |
(800) 477-0227
|
| Visa® Card PIN Information | 24-Hours | (866) 297-3408 |
| Visa® Travel Assistance | 24-Hours | (800) 847-2911 (within U.S.) (410) 581-9994 (outside U.S.) |
| Bill Pay Support | M – F: 4:30am - 8:00pm | (866) 321-6944 |
Send us a secure message anytime through Online & Mobile Banking. We will respond as quickly as possible, but guarantee to get back to you within 1 – 2 business days. If you need an immediate answer, please call Member Service during business hours.
Don’t have Online & Mobile Banking?
For general information about Valley First products and services, you can email Member Service and we will get back to you within 1 – 2 business days.
DO NOT include personal or account information such as account numbers, ATM/Debit card, PINs, mother’s maiden name, social security number or other sensitive information. Email is generally not secure. If you have specific account questions please call Member Service or send a secure message within Online & Mobile Banking.
Valley First Credit Union
P.O. Box 1411
Modesto, CA 95353-1411
Valley First is closed on the following holidays: