Section Content:
Our Member Service team is available to answer any questions you may have.
ALERT
Certain services within Online & Mobile Banking may be unavailable for approximately 4 hours on 6/12 and 6/13 beginning at 9:00pm.
We are experiencing extremely high call volumes leading to longer wait times. We apologize for the delays but do have additional access options available. If you have a basic transaction, please try our Online Banking, Mobile Banking or ValleyLine telephone access options. To make a loan payment using online and electronic options, please click here.
Our Member Service team is available to answer any questions you may have.
| Call Us | Hours (PST) | Phone Numbers |
|---|---|---|
| Member Service | M – F: 8:00am - 6:00pm Sat: 9:00am - 1:00pm |
(209) 549-8500 or (559) 225-7228 (877) 549-4567 Toll-Free |
| Valleyline | 24-Hour Automated Phone Line | (209) 524-5132 (800) 266-8328 Toll-Free |
|
Debit Card Activation |
24-Hours | (866) 762-0558 |
| Lost or Stolen ATM/Debit Card | 24-Hours |
During Normal Business Hours |
|
Visa® Credit Card Support Visa®Lost or Stolen |
24-Hours |
(800) 477-0227
|
| Visa® Card PIN Information | 24-Hours | (866) 297-3408 |
| Visa® Travel Assistance | 24-Hours | (800) 847-2911 (within U.S.) (410) 581-9994 (outside U.S.) |
| Bill Pay Support | M – F: 4:30am - 8:00pm | (866) 321-6944 |
Send us a secure message anytime through Online & Mobile Banking. We will respond as quickly as possible, but guarantee to get back to you within 1 – 2 business days. If you need an immediate answer, please call Member Service during business hours.
Don’t have Online & Mobile Banking?
For general information about Valley First products and services, you can email Member Service and we will get back to you within 1 – 2 business days.
DO NOT include personal or account information such as account numbers, ATM/Debit card, PINs, mother’s maiden name, social security number or other sensitive information. Email is generally not secure. If you have specific account questions please call Member Service or send a secure message within Online & Mobile Banking.
Valley First Credit Union
P.O. Box 1411
Modesto, CA 95353-1411
Valley First is closed on the following holidays: