Contact Us

We’re here to help.

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Our Member Service team is available to answer any questions you may have.

Phone

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Call Us Hours (PST) Phone Numbers
Member Service M F: 8:00am - 6:00pm
Sat: 9:00am - 2:00pm
(209) 549-8500 or (559) 225-7228
(877) 549-4567 Toll-Free
Valleyline 24-Hour Automated Phone Line (209) 524-5132
(800) 266-8328 Toll-Free
Lost or Stolen ATM/Debit Card 24-Hours (209) 549-8500 or (559) 225-7228
After Hours for Debit Card Only
(888) 241-2510 Toll-Free (within U.S.)
(909) 941-1398 Collect (outside U.S.)
Visa® Credit Card Support
Inquiries, Lost or Stolen
24-Hours (800) 477-0227
Visa® Card PIN Information 24-Hours (866) 297-3408
Visa® Travel Assistance 24-Hours (800) 847-2911 (within U.S.)
(410) 581-9994 (outside U.S.)
Bill Pay Support M F: 4:30am - 8:00pm (866) 321-6944

More Ways to Contact Us

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Secure Message

Send us a secure message anytime through Online & Mobile Banking. We will respond as quickly as possible, but guarantee to get back to you within 1 – 2 business days. If you need an immediate answer, please call Member Service during business hours.

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Email

For general information about Valley First products and services, you can email Member Service and we will get back to you within 1 – 2 business days.
DO NOT include personal or account information such as account numbers, ATM/Debit card, PINs, mother’s maiden name, social security number or other sensitive information. Email is generally not secure. If you have specific account questions please call Member Service or send a secure message within Online & Mobile Banking.

Envelope

Mail

Valley First Credit Union
P.O. Box 1411
Modesto, CA 95353-1411

Holiday Schedule

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Valley First is closed on the following holidays:

  • New Year's Day
  • Martin Luther King Jr. Day
  • President’s Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Columbus Day
  • Veterans Day
  • Thanksgiving Day
  • Friday After Thanksgiving
  • Christmas Eve
  • Christmas Day