Fraud Center
Stay Alert to Prevent Fraud
Important reminder: Valley First Credit Union is committed to protecting your account from fraud. We will NEVER call, email, or text you to ask for your password, secure access code or to move money under any circumstance.
If you receive any communication claiming to be from the Credit Union asking for personal information, please do not respond. Instead, hang up and contact us immediately at (877) 549-4567.
Fraud Awareness Essentials: Protecting Your Money
Stay informed. Stay protected. Get practical tips on avoiding phishing, job scams, and more – plus where to turn if you ever need help.
Stay Ahead of Holiday Scams
The holidays are a time for shopping, giving, and connecting with the people who matter
most. Keep fraud from disrupting the season with these tips to help protect your money
and personal information.
Got a call saying there's fraud on your account? Be careful – it could be a scam.
We know how scary it can be to hear there’s suspicious activity on your account. But before you take any action, here’s what you need to know:
Never share a verification code.
Verification codes are used to prove your identity when logging in or making changes to your account. If someone asks for that secure access code, don’t give it to them – it’s a scammer trying to get into your account. Real financial institutions will never ask for this over the phone, text, or email.
Don’t move your money “to keep it safe.”
If someone tells you to transfer your money to a new account to protect it – that’s a scam. Your money is safe where it is. No real bank, credit union, or investment company will ever ask you to do this.
Stop and double-check.
If you're unsure, don’t use the number the caller gave you. Instead, call your credit union, or investment company using the phone number on your official statement or their website. They can tell you if the call was real.
If you think you may have shared information or moved money, contact us immediately. It might be hard to get your money back, but reporting it quickly can help.
Scammers are getting trickier every day, but you can protect yourself – and help others do the same. Share this message with your friends and family so they know what to watch out for too.
You’re not alone, and we’re here to help you stay safe.
In today’s interconnected world, where digital transactions are the norm and personal information is shared with the click of a button, the risk of falling victim to fraud has never been greater. We’re arming you with the tools and information you need to protect yourself against fraud. Whether you’re shopping online, using mobile apps or simply browsing the web, we’re here to empower you to detect and prevent fraudulent activity before it harms your financial security.