Online and Mobile Banking
Learn more about how our digital banking tools can help you manage your accounts conveniently.
No matter the time or place, Valley First Credit Union is at your fingertips with secure Online & Mobile Banking.
Getting Started is Easy
Mobile Banking App
Take our Online Banking Experience with you when you download our user-friendly Mobile Banking App.
Free 24/7 Services
Enjoy the convenience of our electronic services within Online & Mobile Banking to help you easily manage your account.
eStatements
Reduce paper clutter and the hassle of shredding sensitive account information with eStatements.
Conveniently access statements and important notices when you need them within our secure Online & Mobile Banking.
Bill Pay
Easily manage and pay your bills while saving time and money with free Bill Pay.
You can set up payees, schedule payments and view recent, pending and past payments at any time.
Secure Message
Our Online & Mobile Banking features secure messages, allowing you to communicate with the credit union in a secure way. Inquire about your account, activate a card or notify us if you will be traveling out of the area.
We will respond as quickly as possible, but guarantee to get back to you within 1 – 2 business days.
eAlerts
Help decrease your risk for fraud and monitor your account with text or email notifications.2
See how to set up the most popular eAlerts within Online Banking with easy to follow
step-by-step instructions.
Text Banking
Quickly and securely receive account information with a simple text!2
Whether you want to check your balance or receive a brief account history, simply text the commands listed below to 226563 and receive the information you need.
To enroll in Text Banking, log into Online Banking and select Preferences, then select Text Enrollment. Commands are not case sensitive.
| Command | Description |
|---|---|
| BAL | Provides account balances |
| HIST | Provides account history for the last 10 transactions |
| XFER | Transfer funds from one account to another. Enter full amount using dollar, decimal, and cents |
| LIST | Provides list of available commands |
| HELP | Provides Valley First Credit Union's website address and Member Service phone number |
| STOP | Unsubscribe from Text Banking (to reactivate, log into Online Banking) |
Mobile Banking How-To's
Get the Most Out of Our Mobile App
Use these step-by-step guides below to help you get the best mobile banking experience. Select an option from the left column to learn more.
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1. Favorite Shares to display on Home Page
![Mobile Banking Favorite Share]()
Favorite a Share Account
- Log In to the Valley First Mobile Banking App
- Select View All Accounts
- Tap on the STAR to turn it orange this will favorite the share and will display on the accounts home page
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2. Account Tiles - Quick Actions
![Mobile Banking Quick Action]()
Account Tiles - Quick Actions
- Log In to the Valley First Mobile Banking App
- On an account tile, select the horizontal ellipsis to expand the quick action menu
- Select View Activity to see the transaction activity that has occurred on that account
- Select Quick Transfer to transfer funds from that share account to another share account
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3. New Alternative Login Method - Passcode
![Mobile Banking Passcode Screen]()
New Alternative Login Method - Passcode
- Open the Valley First Mobile Banking App
- Select Passcode
- A pop-up will appear describing the new feature
- Once you’ve read the description, select Create Passcode
- You'll be prompted to enter your current Login ID and Password
- Once you’ve entered your Login ID and Password, select Authorize
- You’ll then be prompted to create and confirm a four-digit Passcode
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4. New Alternative Login Method - Fingerprint
![Mobile Banking Try Again Screen]()
New Alternative Login Method - Fingerprint
- Open the Valley First Mobile Banking App
- Select Fingerprint
- A pop-up will appear describing the new feature
- Once you’ve read the description, select Enroll Now
- You'll be prompted to enter your current Login ID and Password
- Once you’ve entered your Login ID and Password, select Authorize
- You’ll then be prompted to verify and confirm your fingerprint
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5. Bill Pay - Full Site Access
![screenshot mobile banking bill pay]()
Bill Pay - Full Site Access
- Log in to the Valley First Mobile Banking App
- Select Menu from the lower right-hand side to open the navigation bar
- From the navigation bar, select Services to expand the menu and then select Bill Pay
- Select the vertical ellipsis to open the Option menu
- Select Visit Bill Pay Site to access the full Bill Pay Site
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6. Hide Tile Share
![Mobile Banking Hide a Share]()
Hide Tile Share
- Log in to Online or Mobile Banking.
- From the home page right underneath the shares select View All Accounts
- The MANAGE ACCOUNTS screen will show all current shares. The gold star identifies which shares will display in the ACCOUNTS section of the Online Banking Home Page.
- Tap or click on the star to turn it white, this will remove/hide the share from showing in the ACCOUNTS section. Once deselected, a message appears in the upper right-hand corner informing you the share has been removed from showing on the ACCOUNTS section on the home page.
- Or select the three dots and then Unfavorite
- Return to the home page to verify the deselected share no longer displays in the ACCOUNTS section.
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7. Enrolling or accessing eStatements
![Mobile Banking eStatements Enrollment]()
Enrolling or accessing eStatements
- Log in to the Valley First Mobile Banking App
- Select Menu from the lower right-hand side to open the navigation bar
- From the navigation bar, select Services to expand the menu and then select eStatements
Frequently Asked Questions
Do you have additional questions? Check out our FAQs for Online & Mobile Banking.
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I’m new to Online Banking, how do I enroll?
To enroll in Online Banking, simply visit valleyfirstcu.org and select Enroll on the top
right-hand side. Once your enrollment is approved, you will have access to Online
Banking. -
What is a Secure Access Code?
A Secure Access Code is an automatically generated code that is needed to access
Online/Mobile Banking on unregistered devices. When logging into Online/Mobile
Banking from an unregistered device, you will be prompted to select the delivery
method for your one-time Secure Access Code. Secure Access Codes are sent to you
by the credit union via phone call, text message, or email and expire one hour from the
time it was requested and sent. Never share this code with anyone by phone, email or in-person. -
Will I need to register my devices in order to access Online/Mobile Banking?
You will now be required to register any devices; however, if you choose not to register
your devices you will be required to enter a Secure Access Code in addition to your
password each time you log in. -
How often will I have to register my device?
You will only have to register each device once in order to access Online/Mobile
Banking without a Secure Access Code.Note: If you have a security program that clears your internet cookies, or if you clear
them manually, you will be required to re-register your device each time you log in to
Online/Mobile Banking. -
Is the Secure Access Code my password?
No, the one-time Secure Access Code is a unique code that is needed to register any
device you use for Online/Mobile Banking. -
How do I reset my password?
If you are having trouble with your password, select the “Forgot your password?” option
and you will be prompted to enter your Login ID and verify your account using a Secure
Access Code.Note: Previously used passwords cannot be used again as a new password.
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Do you have a Mobile Banking App?
Yes, an app is available through the App Store and Google Play. In the App Store (iOS
devices) search for Valley First Credit Union, in Google Play (Android devices) search
for Valley First CU. -
Is the Mobile Banking App compatible with my smartphone?
Our app is compatible with Apple® and Android™ devices. The app is available from the
App Store and Google Play.Note: The Mobile Banking App is only compatible with Apple iPhone 4 and newer
models. The best mobile connectivity for the new Mobile Banking app is 4G LTE/Wi-Fi.
You may experience a slightly different appearance or behavior if using 3G/Wi-Fi. -
What is the Secure Message Center within Online/Mobile Banking for?
Unlike email, the Secure Message Center is the perfect place to inquire about any
account transactions or questions you may have because it's secure! You can also write
to Member Service regarding the following:- Deactivate/Activate a debit card
- Report a lost or stolen debit card
- Request Overdraft Privilege (eligible members only)
- Questions regarding your account or loan
- Report fraud
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Who do I contact if I'm having trouble accessing Online/Mobile Banking?
Contact Member Service at (877) 549-4567 or visit a branch during business hours.
1 Our Mobile Banking App is NOT compatible with the following mobile operating systems: Windows Phone®, Blackberry®, Kindle Fire™. If your phone or tablet is not compatible with our app, you can use a mobile web browser to access Online Banking just as you would from your desktop.
2 Usage charges for text and data may apply. Please check with your carrier for current rates.
Apple and the Apple Logo are registered trademarks of Apple Inc.
Google Play and the Google Play logo are trademarks of Google LLC.