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Security

Online & Mobile Banking Security.

When using Online & Mobile Banking, we take extra measures to ensure your information is protected.

Valley First Online & Mobile Banking ensures data transfers between your device and our system are secure by using Multi-Factor Authentication (MFA) for user verification, Java technology, industrial-grade firewall and Secure Sockets Layer (SSL) encryption, and a dedicated high-end UNIX transaction server.

For convenience and security, you will use the same username and password for Mobile Banking that you use for Online Banking. Valley First Online Banking is a restricted area open only to authorized credit union members.

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Keep your account safe!

Prevent fraudsters from getting access to your finances by taking precautionary steps. Here are some tips for keeping your Online & Mobile Banking Login ID and Password safe.

  • Use a strong password—strong passwords are usually between 14 and 30 characters long and contain a combination of lowercase and uppercase letters, numbers, and symbols
  • Update your password regularly and avoid using the same password for multiple accounts
  • Don’t use simple passwords such as a child’s name, pet’s name, address, birthday, etc.
  • Avoid entering passwords when using unsecured Wi-Fi connections
  • Never give out your Online & Mobile Banking Login ID and Password
     

How to update your login ID or password

Update your Login ID or Password by following these simple steps:

  • Log in to Online/Mobile Banking
  • Select Preferences from the left-hand navigation
  • Select Security Preferences
  • Select Change Password or Change Login ID
  • Follow the prompts to complete your request

As a reminder, the credit union will never ask you for your full Online/Mobile Banking Password. If you receive a call from someone claiming to be with the credit union asking for any sensitive information, do not provide the requested information. If you are unsure if the call is legitimate, hang up and contact the credit union at (209) 549-8500 or (559) 275-3944.

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Report Lost or Stolen Cards

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Debit Cards

If your Valley First Debit Card has been lost or stolen, immediately turn the card off in Card Controls within Online/Mobile Banking. When the card is off, card transactions will be denied. If found, you can easily turn the card back on.

To report a lost or stolen card, call Member Service during business hours at (209) 549-8500 or (559) 225-7228. After business hours, please call (888) 241-2510 (within the U.S.) or (909) 941-1398 (outside the U.S.).

Once you submit your report and request a replacement card, you should receive a new card in the mail within 7 to 10 business days. In addition, you will receive instructions on how to activate and set a pin for your replacement card.

Credit Cards

If your Valley First Credit Card is lost or stolen, call Visa® Credit Card Support at (888) 232-9922.

Protect Against Identity Theft & Fraud

Report Fraud

If you find unauthorized charges were made using your Valley First Debit Card or Credit Card, immediately call Member Service at (209) 549-8500 or (559) 275-3944 during business hours.

Helpful Resources

Learn more about identity theft and how to protect yourself from fraud by using these convenient fraud protection resources:

  • Ensure the information on your credit reports is correct by requesting a free credit report.
  • Find helpful tools and learn more about identity theft from the State of California Department of Justice.
  • Report and recover from identity theft with help from the Federal Trade Commission.
  • Receive near real-time notifications when certain transactions occur on your account via email or SMS text message when you set up Visa® Purchase Alerts.
  • Make it more difficult for identity thieves to access your credit report by freezing your credit.
  • Place a fraud alert on your credit report to make it harder for identity thieves to open accounts in your name.

Debit & Visa® Credit Card Travel Safety

To help protect you against fraud, our fraud security monitors your account for suspicious transactions or activity. If unusual locations or purchasing patterns are detected, transactions may be denied or blocked until the charges are verified.

To avoid this inconvenience, before you travel we recommend you set up a travel alert within Online/Mobile Banking using Card Controls for Debit Cards and MyCardInfo for Credit Cards. You may also request a travel alert be placed on your account by sending a Secure Message within Online Banking, calling (877) 549-4567, or visiting your local branch.

While traveling, be aware of any additional devices that can be attached to the reader, pin pad, or touchscreen. Be aware of your surroundings and review your accounts using Online & Mobile Banking or Valleyline.

  • Business hours: (877) 549-4567 
  • Debit Card (after hours, within U.S.): (888) 241-2510 
  • Debit Card (after hours, outside U.S.): (909) 941-1398 
  • Visa Credit Card: (888) 232-9922