Security

Security is our top priority.

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At Valley First, we focus on keeping our members’ financial and personal information safe using practices that comply with federal regulations and standards.

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Online & Mobile Banking Security

When using Online & Mobile Banking, we take extra measures to ensure your information is protected.

Valley First Online & Mobile Banking ensures data transfers between your device and our system is secure by using Multi-Factor Authentication (MFA) for user verification, java technology, industrial-grade firewall and Secure Sockets Layer (SSL) encryption, a dedicated high-end UNIX transaction server.

For convenience and security, you will use the same username and password for Mobile Banking that you use for Online Banking. Valley First Online Banking is a restricted area open only to authorized credit union members.

Keep Your Account Safe!

Prevent fraudsters from getting access to your finances by taking precautionary steps. Here are some tips for keeping your Online & Mobile Banking Login ID and Password safe.

  • Use a strong password – strong passwords are usually between 8-20 characters long and contain a combination of lowercase and uppercase letters, numbers and symbols
  • Update your password regularly and avoid using the same password for multiple accounts
  • Don’t use simple passwords such as a child’s name, pet’s name, address, birthday, etc.
  • Avoid entering passwords when using unsecured Wi-Fi connections
  • Never give out your Online & Mobile Banking Login ID and Password

How to update your Login ID or Password

Update your Login ID or Password by following these simple steps:

  1. Log into Online/Mobile Banking
  2. Select Preferences from the left hand navigation
  3. Select Security Preferences
  4. Select Change Password or Change Login ID
  5. Follow the prompts to complete your request

As a reminder, the credit union will never ask you for your full Online or Mobile Banking password. If you receive a call from someone claiming to be with the credit union asking for any sensitive information, do not provide the requested information. If you are unsure if the call is legitimate, hang up and contact the credit union at (209) 549-8500 or (559) 275-3944.

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Lost or Stolen Cards

Debit and ATM Cards

If your Valley First Debit or ATM Card has been lost or stolen, immediately call Member Service during business hours at (209) 549-8500 or (559) 275-3944.

After business hours, please call (888) 241-2510 (within the U.S) or (909) 941-1398 (outside the U.S.).

Once you submit your report and request a replacement card, you should receive a new card in the mail within 7 to 10 business days. In addition, a new PIN will be mailed separately for security purposes.

Credit Cards

If your Valley First Credit Card is lost or stolen, call Visa® Credit Card Support at (800) 477-0227.

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Protect Against Identity Theft & Fraud

Report Fraud

If you find unauthorized charges were made using your Valley First Debit, ATM, or Credit Card, immediately call Member Service at (209) 549-8500 or (559) 275-3944 during
business hours.

Helpful Resources

Learn more about identity theft and how to protect yourself from fraud by using these convenient fraud protection resources:

ATM/Debit & Visa® Credit Card Travel Safety

To help protect you against fraud, our fraud security monitors your account for suspicious transactions or activity. If unusual locations or purchasing patterns are detected, transactions may be denied or blocked until the charges are verified. To avoid this inconvenience, we recommend you notify us a minimum of one business day prior to travel, so that we can place a travel alert on your account. You can notify us by sending a Secure Message within Online Banking, calling (877) 549-4567 or visiting your local branch.

While traveling, be aware of any additional devices that can be attached to the reader, pin pad, or touchscreen. Be aware of your surroundings and review your accounts using Online & Mobile Banking or Valleyline.

If your card is lost or stolen while you're traveling, contact us immediately.

  • Business hours: (877) 549-4567
  • Debit Card (after hours, within U.S.): (888) 241-2510
  • Debit Card (after hours, outside U.S.): (909) 941-1398
  • Visa Credit Card: (800) 991-4964